ABOUT US
Compliance refinery has been growing quickly as we have been helping clients reduce stress and increase their productivity. We make it easy for Advisers to be in front of clients and not spending their time unproductively. We also help product providers and dealer groups ensure compliance across their networks in a productive and efficient manner.
Our customers come to us because what they have been doing hasn’t been working as well as they would like. They haven’t had change that integrated into their business. Some have had starts and stops, some have previous providers that provided solutions that were manual or didn’t have uptake in their business. They also realise that the changes in the industry are significant and they want help ushering themselves into their next incarnation. We have great relationships and love working with our customers.
We continue to grow because we have experience in heavily regulated markets and truly understand what success looks like in that environment. We love to get to know your business and focus on solutions that work for you and your people. Manuals and generic processes don’t work if you don’t have buy in. We know how to make successful change happen… We focus on what change we can make for the long term, we know that is what benefits you and your clients.
OUR APPROACH
At Compliancy Refinery, we like to call our approach the ‘top down-bottom up’ approach. We realise that risk and compliance can be daunting, the largest entities with the most resources struggle with it greatly. But that is why we are here to help.
We feel it is important to understand your business and what makes it unique, your skill sets and your structure. We build policies and procedures and processes that will work for your structure that meet regulatory and industry requirements.
We don’t believe in having regulatory requirements in a ‘box’ that you don’t understand and won’t / can’t be integrated into your business. It has to work for the Directors and skill sets in your business, we specialise in making that happen.
Meet our Team
Steven Burgess | CEO
Steven is a longstanding compliance professional with upstanding integrity. He has been employed at the FMA and the Canadian Securities Regulator, IIROC. He has four years’ experience working in areas related to FAA at a large NZ Financial Services Company. Furthermore, he has 7 years’ experience working in both big banks and boutique firms in Canada.
Through Steven’s career he has had oversight of over more than 100 Adviser Businesses. He has developed a deep appreciation for the adviser/client relationship, while maintaining focus on client outcomes. His skillset brings both a top-down and bottom-up approach, which allows him to navigate senior level personnel and regulators, while fully understanding the adviser/client interaction.
Melanie Purdey
Melanie’s passion is to ensure all New Zealanders have access to quality financial advice. For that reason, she is committed to helping as many adviser businesses stay in the game through the current regulatorychange dynamic. Having served in the financial services industry for nearly 30 years in NZ and Canada, Melanie was Head of Aligned Advice for AIA, CEO of Newpark Group representing over 400 adviser businesses and facilitated the advice and compliance programs for 35 AFA’s at Medical Assurance Society for 9 years.
Melanie has also run her own businesses overseas and here so understands the dynamic of the owner/director. As a former adviser for several years, she has a profound understanding of the client experience and how to build trusted relationships that deliver great client outcomes. Melanie also has a background in Mediation and is a member of AMINZ (Arbitrators and Mediators Institute of NZ) and a Member of the Institute of Directors NZ.
Gemma Keay
Gemma is our Productivity Expert at Compliance Refinery. She works within our strategy, project and product development space. Gemma’s strengths operate around optimising business processes and driving consistency and quality across all project management information. Previously, her roles have focused on engaging and implementing critical change initiatives across organisations.
While her work portfolio is focused within the finance industry, Gemma is an avid traveller and painter. After obtaining a first-class honours degree in international business and management, she moved to New York to explore other cultures and widen her global knowledge. Through extensive travel and a keen interest in culture and diversity, Gemma has nurtured strong interpersonal competence. She is an experienced all-rounded professional striving to strengthen and refine effectiveness, capabilities and expertise.
Rachel Terry
Rachel recently moved back to New Zealand and has over 15 years’ experience working in Financial Services, primarily big banks in London and Singapore. She has over 10 years of Derivative Operations experience and her previous role covered AML, CFT and CDD at Bank of America Merrill Lynch. Her skillset brings a strong understanding of navigating AML/CFT regulatory and audit landscapes for all client types across Asia Pacific. Rachel is interested in assisting clients understand and mitigate risk in their business.
Sheena Hall
Sheena is an experienced and highly effective paraplanner with a history of 30 years in the financial services industry.
As a qualified compliance professional and with the NZ Certificate in Financial Services in investments and insurance, she is skilled in all aspects of advice process, including the development of SoA templates and supporting documentation.
Sheena also has comprehensive knowledge of compliance requirements and minimum industry standards. Sheena will be a key asset for Compliance Refinery in advice and process audits as well as AML/CFT Risk Assessment and Programme audits.
Sheena resides in sunny Tauranga, a feature of this exclusively remote team across NZ. Sheena is also a keen sportsperson and landscaper. That discipline and attention to detail is what the Compliance Refinery team is about.
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